Once you’ve waited the required 30 days and gathered all the information you need, it’s time to contact Nectar customer service to let them know that you’d like to return your mattress. #3 Contact Nectar and Submit Your Return Request
If you’re returning due to a defect(s), take pictures of the defect(s).Take an overhead photo of the entire mattress.You’ll need to send various things to Nectar to submit a return request, so it’s best to sort the following before you get started: If you’re between day 31 and day 365 and still don’t like the Nectar mattress, it’s time to return it. Nectar mattresses are made from foam, which can take up to 30 days to settle and soften once the mattress has been delivered and opened.įor this reason, Nectar asks that you wait 30 days before initiating a return. How to Return a Nectar Mattress for a Full Refund in 6 Simple Stepsīefore deciding that your new Nectar mattress is not suitable for you, you need to give it a chance to settle. Returning a Nectar Mattress for an Exchange.How to Return a Nectar Mattress for a Full Refund in 6 Simple Steps.